Decision Support System for Motorcycle Credit Sales Using the Multi-Factor Evaluation Process Method at CV. Lestari Motorindo, Palembang Branch

Abstract

CV. Lestari Motorindo is a company operating under PT. Astra CV. Lestari Motorindo, a subsidiary of PT. Astra Indonesia, specializes in motorcycle sales. Their credit purchase process involves gathering customer data for submission to leasing companies for verification, customer surveys, and creditworthiness assessment. Determining creditworthiness for motorcycle purchases is a complex task. Therefore, a Decision Support System (DSS) is needed to assist the marketing and admin teams in providing accurate creditworthiness recommendations.This research employs the Multi-Factor Evaluation Process (MFEP) method as the decision-making framework. MFEP is chosen due to its ability to streamline the process and enhance data validation, eliminating discrepancies between leasing companies and dealers. The MFEP-based DSS for credit applications is an accessible system for both parties, ensuring that decisions made by the DSS are valid for both leasing companies and dealers.