Zinedine, Jonathan, Rania Claudia, and Marcus Remiasa. “PENGARUH SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN DAMPAKNYA PADA REUSE INTENTION BUS PARIWISATA DI KOTA SURABAYA”. Jurnal Keuangan dan Bisnis 21, no. 2 (October 30, 2023): 116–133. Accessed September 19, 2024. http://103.165.236.247/index.php/jkb/article/view/948.