RINAMURTI, M.; SETIAWAN, H. PENGUKURAN TINGKAT KEPUASAN MAHASISWA TERHADAP PROSES PENDIDIKAN BERBASIS METODE ERGO-SERVQUAL DI PTS ‘XYZ’ . Jurnal Keuangan dan Bisnis, [S. l.], v. 18, n. 2, p. 102–124, 2020. DOI: 10.32524/jkb.v18i2.67. Disponível em: http://103.165.236.247/index.php/jkb/article/view/67. Acesso em: 19 sep. 2024.